How billing works on the 14-day free trial
During your trial period, you will not be liable to pay the Bob Go subscription fee – this is only required after the trial period when the system prompts you to select a plan. Once you have picked a plan, an invoice will be generated for immediate payment to activate the chosen plan.
During your trial period, you will receive all the benefits of our Premium plan, as well as the discounted shipping rates (please note if you select a plan that is lower than the Premium plan, your shipping rates will be slightly higher). However, it is important to note that you will still be liable to pay for your shipping costs during your trial period.
To ship your first parcel, you will need to add money into your account. You will not be able to ship with a negative balance and are able to top up your account at any stage.
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How will I be billed?
Pro-rata subscription fee: At the end of your fourteen-day free trial, you need to choose from one of four plans – Pay as you go, Starter, Advanced or Premium. Once you have picked a plan, an invoice will be generated for immediate payment to ...
How to make payment
How to top up your account: Click on “Top up account” in your left navigation pane and select your preferred topup amount. Choose your preferred payment method or click directly on “Make payment” if you’re using your saved payment method. Follow the ...
What is an account limit?
All paid plans are allowed an account limit, which means that you are able to ship until the account limit has been reached. This can be increased based on your payment history. The system will require you to make a manual payment (if a debit order, ...
Invoices and statements
Statements and tax invoices have been introduced into the billing system for ease of use. The billing section allows users to switch between billing transactions, invoices and credit notes and search for the required information using search fields ...
How to cancel or change your plan
If you want to cancel your account, navigate to accounts and manage subscription. Click the button below the pricing plans and complete the required steps to cancel your subscription. To change your plan, navigate to accounts and manage subscription. ...