How to cancel a shipment

To cancel a shipment, navigate to shipments in the left navigation panel and open the shipment that you would like to cancel. Click on the Settings icon in the top right corner of the modal and select “Cancel shipping label”. This will cancel the fulfillment by cancelling the shipping label.

The collection request is automatically canceled on the courier system and sends the courier an automatic email to request that the collection reference be cancelled. However, it might happen that the collection driver is already en route to your collection location and have not seen the cancellation request. 

• Related Articles

• Rebooking a shipment

  Please note that this is a WumDrop-specific feature. A failed WumDrop shipment will be marked by a yellow banner and can be rebooked on the shipment itself. Navigate to the settings cog on the failed shipment and select “Re-attempt collection” or ...

• Creating a shipment

  Bob Go allows you to create a shipment without an order. This means that you can still fulfill your orders as usual, but you can also ship a parcel from point A to point B without an order. This video tutorial shows you, step by step, how to create a ...

• Shipment health

  Check the health of your shipments by using the shipment health status, shown on shipment listings and the shipment details pages. Shipment health indicates whether a shipment is collected and/or delivered within the specified service level agreement ...

• Bulk tools

  Bulk tools allow users to perform a range of actions on a batch of selected orders or shipments, significantly increasing operational efficiency and reducing manual workload. To execute a bulk action, choose the specific orders or shipments to which ...

• Paperless returns

  Please note that this process should be the exception and not the norm. Paperless returns can only be done when booking with The Courier Guy. If your customer is unable to print the Bob Go waybill, then the sender should write the Bob Go waybill ...