How to create a return shipment in Bob Go

How to create a return shipment in Bob Go

Shipping in action

How to create a return shipment in Bob Go

Create a return shipment from a fulfilled order and arrange collection of the parcel from your customer.

Before you create a return

The original order must be fulfilled before a return can be created in Bob Go.

How to create the return

  1. Go to Orders in the left navigation menu and locate the fulfilled order you want to return.
  2. Open the order by selecting the order number and then select Create return.
  3. Alternatively, select Create return directly from the order card where this option is available.
  4. Confirm the prompt to continue to the fulfillment page.
  5. Check that the pickup and delivery addresses are correct.
  6. Enter the parcel dimensions and weight.
  7. Generate the available courier rates.
  8. Select your preferred courier rate and confirm the return shipment.
Create a return from a fulfilled order in Bob Go

You can also start the return directly from the order card.

Create return option on a Bob Go order
Return shipment details in Bob GoSelect a courier rate for a return shipment in Bob Go

What does the customer need to do?

Once the return shipment has been created, a waybill will be generated and emailed to the customer.

The customer should print two copies of the waybill and attach them securely to the parcel before the courier arrives for collection.

Double-check the return collection address and parcel details before booking to help ensure the courier receives the correct information.