Shopify locations must be linked to the correct Bob Go collection addresses for fulfillment information to be successfully pushed back to Shopify.

Link your Shopify locations

1. Log in to Bob Go.
2. Go to Sales channels in the left navigation panel.
3. Open your connected Shopify sales channel.
4. Select the Locations tab.
5. Link each Shopify location to the corresponding Bob Go collection address.

To manage or update your locations in Shopify, go to Settings → Locations in your Shopify admin.

Orders fulfilled from one location

If all items in an order are stored at the same Shopify location, that location must be linked to the Bob Go collection address you are fulfilling the order from.

When the Shopify location and Bob Go collection address are linked correctly, the fulfillment can be pushed back to Shopify successfully.

Orders with items at multiple locations

If an order contains items stored at multiple Shopify locations, you will need to create a partial fulfillment for the relevant items.

The fulfillment information will be updated successfully in Shopify when the Shopify location where the item is stored is linked to the Bob Go collection address used to fulfill that part of the order.

Learn how to partially fulfill an order

If a fulfillment fails to update Shopify

If a Shopify location is linked to the wrong Bob Go collection address, the fulfillment will not be successfully submitted to Shopify.

1. Open the Shopify sales channel in Bob Go.
2. Unlink the incorrect collection address from the Shopify location.
3. Link the Shopify location to the correct collection address.
4. Return to the affected order.
5. Under Channel fulfillments, click Resubmit next to the failed status.