Tracking notifications

Keep your customers informed throughout the delivery journey by customising the tracking notifications sent from your Bob Go account.

What are tracking notifications?

Tracking notifications provide customers with updates about the status and progress of their shipments.

These notifications can include information such as the tracking number, order details and courier information, helping customers monitor their parcel and better anticipate its arrival.

Why customise your notifications?

Customising your tracking notifications allows you to create a more consistent customer experience by personalising the emails customers receive as their parcel moves through the delivery process.

How to set up or edit tracking notifications

1. Go to Settings in the left navigation menu.
2. Select Notifications from the top menu.
3. Find the notification template you want to update.
4. Select the pencil icon to edit and customise the template.
5. Make the required changes to the notification.
6. Send a test email to review your changes, or save the template when you are ready.

Email template settings

Make sure your default From name and reply-to email address are set correctly. These details will be included in the email notifications sent to your customers.

You can also control who receives each notification and at which stage of the fulfillment process it is sent.

Tick or untick the relevant options to choose when the delivery or collection contact should receive each email.

Use the test email option before saving major changes to make sure your tracking notifications look the way you expect.