After the order has been delivered to a customer, this notification confirms the delivery with the customer.
Tracking Updates
How to set up and edit you notification templates
This is a setting with which you can really customise your customer experience. Here you can edit all of the emails that are sent to your customers as their parcel goes through the delivery process.
To set up or edit your Notification Templates, navigate to Settings in the left navigation panel and select Notifications in the the top menu. You will be able to see the notification currently set up, with an indication of whether or not they have already been customised. You can use the arrow icon restore the default template or the pencil icon to edit the template. The editor modal is simple and easy to use, with placeholder functions to customise your notifications. Once you have made the required changes, you can either test send a test email or save the template.
Streamline your Notifications
You are also able to specify who receives the email notifications and at what point during the fulfillment process. Simply tick or untick the boxes to completely customise when the delivery or collection contact receives these emails.
Explaining the Notification Templates:
This notification sends tracking information to the customer with a tracking number, as well as the status of the parcel.
Order Ready For Collection
If you offer customers the option of picking up their orders at a designated point, this notification informs them that their order is ready for collection at the pick-up point.
Order Collected
After your customer has picked up their order from the designated pick-up point (as per the above notification template), this notification is sent to the customer to confirm the collection of the order.
Shipping Label To 3rd Party
If you use a third party to pick, pack and fulfill your orders, this notification informs them once you have fulfilled the order and includes information on what must be packed to complete the order.
Returns Shipping Label To Buyer
If your customer requests a return, this notification is sent to the customer with more information on the collection and includes the waybill that must be printed and attached to the item to be returned.
Buyer Collection Cancelled
This notification is sent to a customer when they no longer need to collect their order at the designated pick-up point.
After Delivery
Related Articles
Bob Go - How to set up and edit your notification templates
This is a setting with which you can really customize your customer experience. Here you can edit all of the emails that are sent to your customers as their parcel goes through the delivery process. To set up or edit your Notification Templates, ...Getting started on Bob Go
Hello and welcome to Bob Go! Let’s set up for success! We’ll guide you through the setup process to make sure you get the most out of your account. Step 1: Add a default collection address To create an address, navigate to address book in the left ...Processing a return in Bob Go
To create a return in Bob Go, navigate to Orders and find the order you would like to generate a return for. Open the order by clicking on the order number and click on “Create Return”. You will need to accept a confirmation of the return in order to ...How to geocode and verify an address on Bob Go
A tag has been added to all addresses on Bob Go to show whether or not an address has been geocoded, and thus, verified. Although an order with an unverified address can still be fulfilled, we suggest editing and geocoding the address to reduce the ...Setting up user roles
Control what each team member in your team can see on uAfrica by setting up user roles. Currently, there are two roles available – the Account SuperUser and the Account User. The SuperUser is the creator of the uAfrica account or a user with access ...