Tracking notifications

Tracking notifications refer to updates and details about the status and progress of customers’ shipments and typically include the tracking number, order information, and courier details. Tracking notifications are crucial for customers as it allows them to monitor the whereabouts of their package and anticipate its arrival.

This feature allows you to customise and enhance a customer’s buying experience. Set up, edit and personalise the emails that are sent to customers as their parcel goes through the delivery process.

Setting up and editing tracking notifications

To set up or edit notification emails, navigate to settings in the left navigation panel and select notifications in the top menu. Use the pencil icon to edit the template and customise the email. Once the required changes have been made, send a test email or save the template.

Email templates

It is very important to set the default “From name” and reply-to email address that email notifications will include. You are also able to specify who receives the email notifications and at what point during the fulfilment process. Simply tick or untick the boxes to completely customise when the delivery or collection contact receives these emails.

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