Address management

Store and manage your collection addresses, customer delivery addresses and store locations from one place in Bob Go.

The Address book helps you manage frequently used addresses, speed up shipment creation and keep your collection and delivery details organised.

Collection addresses

When adding an address, you can mark it as a Collection address. This gives you access to additional settings that can be used for that collection point.

Collection address settings can include:

• Custom logo: Display your brand, vendor or partner branding on supported labels, notifications or related communications. This is available on paid plans.
• From name: Set the sender name that appears in emails, for example, "Acme Store Johannesburg Warehouse".
• Reply-to email address: Set an email address customers or recipients can reply to for shipment related queries.
• Collection note: Add pickup instructions or other important notes for the courier.

Default collection address

You can mark one of your collection addresses as the default collection address. Bob Go will automatically use this address when creating shipments unless another collection address is selected.

Important: You must have at least one default collection address configured before you can successfully process and complete shipments.

Delivery addresses

Customer delivery addresses and contact details can also be stored in the Address book. Keeping these details in one place makes it quicker and easier to select the correct address when creating orders and shipments.

How to add a new address

1. Select Address book from the left navigation menu.
2. Click + Add address in the top right corner.
3. Enter the required address and contact details.
4. If the address will be used for collections, enable the Collection address option.
5. Click Save.

The new address will now appear in your Address book and can be selected when creating shipments.

Store locations

Physical store locations can also be configured in the Address book for Pickup in Store.

Pickup in Store allows customers to place an order online and collect it from a selected retail location.

Where stock is not already available at the selected store, the order may first need to be fulfilled and shipped from a warehouse or another fulfillment location to the store before the customer can collect it.

Store location settings include:

• Trading hours: Set the operating hours for the store so customers know when collection is available.
• Collection radius: Set the distance from the customer's location within which Pickup in Store can be offered as a delivery option at checkout.

Keep your Address book up to date to make shipment creation faster and ensure collections and deliveries use the correct location details.