How to use your address book
Streamline your shipping with the Address book
Use the Address book to efficiently store and manage your collection addresses and customers' delivery addresses. This provides you with better control over collection points, speeds up order fulfillment, and enables you to serve your customers more effectively.
Collection addresses:
When adding a new address, you can designate it as a collection address. This allows you to include essential advanced settings specific to collection points, such as:
You can also mark any collection address as the default. The system will automatically default to this address for shipments unless another is explicitly selected.
Important: You must have at least one default collection address configured to successfully process and complete shipments.
Delivery addresses:
By centralising all your customer addresses and contacts in one convenient location, managing orders and shipments becomes faster, more accurate, and effortless.
To add a new address:
In the left navigation panel, click Address book.
In the top-right corner, click + Add address.
Fill in the required address details.
If this address will be used for collections, enable the toggle to set it as a Collection address.
Click Save to store the new address.
Your new address will now appear in the Address book and can be selected when needed for shipments.
Store Locations
In the Address book section, you can configure your physical store locations to enable In-store pickup.
In-store pickup allows customers to order online and collect their items directly from one of your retail locations. This differs from standard in-store stock availability (where items are already on-hand at the store). Instead, it typically involves shipping the ordered items from your warehouse or another fulfillment centre to the selected store, where a shipment must be arranged and booked for the customer to pick up once it arrives.
Key configuration options include:
This setup helps provide a convenient, cost-effective alternative to home delivery while driving foot traffic to your physical stores. Configure each location individually to ensure accurate availability and customer experience.
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