Processing a return

To create a return on Bob Go, navigate to orders and find the order you would like to generate a return for. Open the order by clicking on the order number and click on “Create Return”.

You will need to accept a confirmation of the return in order to proceed. This will open the fulfilment page, where you can confirm the addresses, add parcel details and generate rates. Once you’ve confirmed the shipment, the waybill will be emailed to the customer, along with the notification of collection. Your customer needs to print two copies of the waybill and attach it to the parcel to be returned.

If you would like to view or edit the email that your customer will receive with the waybill, you can do so by navigating to your settings and selecting tracking notifications. The collection request will be sent to the courier automatically and the shipment is usually collected on the same day. There is also a tracking link available for the return during the delivery process.

Smart shipping suggestion: If your customer is unable to print the waybill for the return shipment, simply follow the correct process for a paperless return.

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