Processing a return in Bob Go

To create a return in Bob Go, navigate to Orders and find the order you would like to generate a return for. Open the order by clicking on the order number and click on “Create Return”.

You will need to accept a confirmation of the return in order to proceed. This will open the fulfilment page, where you can confirm the addresses, add parcel details and generate rates. Once you’ve confirmed the shipment, the waybill will be emailed to the customer,  along with the notification of collection.  If you would like to view or edit the email that your customer will receive with the waybill, you can do so by going to your “Settings” and clicking on “Notification Templates”. The collection request will be sent to the courier automatically and the shipment is usually collected on the same day. There is also a tracking link available for the return during the delivery process.

VERY IMPORTANT: Your customer needs to print out the waybill four times and attach it to the parcel to be returned. If the waybills are not printed, the courier can deny collections.

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