Related Articles
Creating a shipment
Bob Go allows you to create a shipment without an order. This means that you can still fulfill your orders as usual, but you can also ship a parcel from point A to point B without an order. This video tutorial shows you, step by step, how to create a ...
How to cancel a shipment
To cancel a shipment, navigate to shipments in the left navigation panel and open the shipment that you would like to cancel. Click on the Settings icon in the top right corner of the modal and select “Cancel shipping label”. This will cancel the ...
Shipment health
Check the health of your shipments by using the shipment health status, shown on shipment listings and the shipment details pages. Shipment health indicates whether a shipment is collected and/or delivered within the specified service level agreement ...
Paperless returns
Please note that this process should be the exception and not the norm. Paperless returns can only be done when booking with The Courier Guy. If your customer is unable to print the Bob Go waybill, then the sender should write the Bob Go waybill ...
Processing a return
To create a return on Bob Go, navigate to orders and find the order you would like to generate a return for. Open the order by clicking on the order number and click on “Create Return”. You will need to accept a confirmation of the return in order to ...