Service level codes and times

Service level codes and times

Courier door-to-door
Please note that all truck collections must be booked the day before collection by sending an email to bobgo@thecourierguy.co.za. Please CC support@bobgo.co.za. 
The Courier Guy does not offer same-day services if a truck is required.

Economy Road (ECO):
  1. Delivery to take place between 3 – 4 business days. Collection must be requested before 15:00.

Economy Road Regional (ECOR):
  1. Delivery to take place between 3 – 5 business days. Collection must be requested before 15:00.

Local Overnight (LOX):
  1. From main centre to local areas.
  2. Parcel must be below 30kg and 50x50x50cm in size.
  3. Delivery to take place within 1 – 2 business days. Collection must be requested before 15:00

Local Overnight Flyer (LOF):
  1. From main centre to local areas.
  2. This service level must be shipped in a flyer bag. 
  3. Delivery to take place between 1 – 2 business days. Collection must be requested before 15:00.
 
Local Same-day Economy (LSE):
  1. From main centre to local areas.
  2. The parcel must be below 30kg and 50x50x50cm in size.
  3. Delivery to take place on the same business day. Collection must be requested before 10:30.
 
Local Same-day Flyer (LSF):
  1. From main centre to local areas.
  2. This service level must be shipped in a flyer bag. 
  3. Delivery to take place on the same business day. Collection must be requested before 10:30.
 
Overnight (OVN):
  1. Delivery to take place between 1 – 2 business days. Collection must be requested before 15:00. 

Overnight Regional (OVNR):
  1. Delivery to take place between 2 – 3 business days. Collection must be requested before 15:00.

Economy (ES):
  1. Delivery to take place between 3 – 5 business days. Collection must be requested before 14:00.

Next-day (ND):
  1. Delivery to take place within  1 – 3 business days. Collection must be requested before 12:00.

INTERNET EXPRESS
Local Express (LX):
  1. Delivery to take place within 1 business day. Collection request must be placed before 14:00.

Local Economy (LECO):
  1. Delivery to take place between 1 – 2 business days. Collection request must be placed before 14:00.

Express (EXP):
  1. Delivery to take place within 1 - 2 business days. Collection request must be placed before 14:00.

Main Center Economy (MECO):
  1. Delivery to take place within 3 - 4 business days. Collection request must be placed before 14:00.

Regional Economy (RECO):
  1. Delivery to take place within 4 - 5 business days. Collection request must be placed before 14:00.
SKYNET
We have categorised SkyNet service levels into zones to enhance visibility and clarity, making it easier to determine whether a shipment is Local, Main, or Regional.

Economy (DBCL) / (DBCM) and (DBCR)
  1. Delivery to take place between 3 – 5 business days. Collection requests must be placed before 14:30.
Express :  ON1L / ON1M and ON1R
  1. From main centre to main centre and/or local areas. 
  2. Delivery to take place within 2 – 3 business days. Collection must be requested before 13:00.
  3. Contact us for guaranteed ONX to Regional/Township areas – additional charges may apply*
 
Same-day (SDX):
  1. From main centre to local areas.
  2. Delivery to take place on the same business day. Collection must be requested before 09:00. 
* Please pre-alert our support team about same-day shipments by sending an email to support@bobgo.co.za, to ensure priority is provided to this service requirement. 


fastway
Local Flyer & Parcel (LOC):
  1. Delivery to take place within  1 – 2 business days. Collection must be requested before 14:00.
Main Centre Flyer & Parcel (LMC):
  1. Delivery to take place within  3 – 4 business days. Collection must be requested before 14:00.
Regional Flyer & Parcel (HRK):
  1. Delivery to take place within  3 – 5 business days. Collection must be requested before 14:00.
Remote Flyer & Parcel (REM):
  1. Delivery to take place within  4 – 6 business days. Collection must be requested before 14:00.
Alert
Also, please keep in mind that no backdoor deliveries are allowed with Fastway, according to their delivery policy.


MTE Xpress 
Economy (ECO):
  1. Delivery to take place within  3 – 4 business days. Collection must be requested before 14:00.
Economy Road Regional (ECOR):
  1. Delivery to take place within  3 – 5 business days. Collection must be requested before 14:00.
Local Overnight Express (LOVN):
  1. Delivery to take place within  1 – 2 business days. Collection must be requested before 12:00.
Overnight (OVN):
  1. Delivery to take place within  1 – 2 business days. Collection must be requested before 14:00.
AlertMTE Xpress cannot be used to ship to/from Takealot


Citi Sprint
Local Citi Sprint (LCS):
  1. Delivery to take place within  1  business day. Collection must be requested before 11:00.
Local Express (LX):
  1. Delivery to take place within  1 – 2 business days. Collection must be requested before 14:00.

Pickup points

Bob box
Collection cut-off time:
Collection must be requested before 14:00. All shipments booked after 14:00, will be collected the following business day.

Delivery timelines:
  1. Local – Deliveries to the chosen locker or counter take up to 2 working days.
  2. Main Center – Deliveries to the chosen locker or counter take up to 2-3 working days.

Collection from locker:
Receivers have a 48 hour window from the day of delivery to collect their packages from the chosen locker. 


PARGO
Collection cut-off time:
Collection must be requested before 12:00. All shipments booked after 12:00, will be collected the following business day.

Delivery timelines:
  1. Local / Main Center: Deliveries to the chosen counter take up to 3 working days.
  2. Regional: Deliveries to the chosen counter take up to 5 working days.
 
Collection from counter:
Receivers have an 8-day window from the day of delivery to collect their packages from the chosen counter. During this time, receivers will receive three reminder notifications.

Stationery deliveries:
Merchants can expect stationery deliveries to take up to three working days.



On-demand
wumdrop
Same-day (SD):
  1. Delivery to take place on the same business day.
  2. From the main centre to 60 km from the collection location.
  3. The parcel must be below 30kg and 60x40x70cm in size. 
Collection must be requested before 09:30. All shipments booked after 09:30, will be collected and delivered the following business day.