If you need to ship any large parcels, you can do so via Bob Go. Large products are considered to be any parcel exceeding 1m³ in size or with a volumetric or actual weight of 20kg.
However, it is important to note that our courier partners will not take any liability for large products. This means that if your products are damaged, broken or stolen during transit, the courier will not take any liability or refund you for the shipping. In some instances, the merchant may be asked to sign an indemnity form.
To curb the collection delays for large products, ensure that the courier and Bob Go are pre-alerted so that the correct type of vehicle is dispatched for collection. This must be done by contacting our support team and indicating as such in the collection instruction field on the fulfilment page.
As the sender of a parcel, you are the only one who know exactly what is inside your parcel. Therefore, it is your responsibility to ensure your item is packaged correctly and does not contain prohibited or hazardous goods. By accepting a parcel, the ...
Do you want to ship glass products? You can do this with our courier partners. However, it is important to note that our courier partners will not take any liability for glass products. This means that if your products are damaged, broken or stolen ...
We strongly discourage the shipping of perishable goods via Bob Go. According to the courier terms and conditions, they will not take any liability when it comes to shipping perishable goods. “The courier shall under no circumstances be liable for: ...
Packing slips are ideal for the picking and packing process to mitigate possible errors during fulfillment. They contain valuable information to ensure that the correct items are packed for the right customer. To download a packing slip, navigate to ...
Streamline and speed up your fulfillment processes. Use these features to scale your shipping on Bob Go. Quick fulfillment: Speed up your order fulfillment with a quick, one-click fulfillment. Simply click on the fulfill button on an order listing, ...