Shipping in action

Knowing where your parcel is in the delivery journey helps you and your customers stay informed.

Below is a breakdown of the shipment statuses you may see on Bob Go, along with a quick explanation of what each one means.

Collection statuses

Pending collection

The shipment has been created and is waiting for the courier to collect it.

Collection failed attempt

The courier attempted to collect the parcel but was unsuccessful and will re-attempt.

Collection exception

Something went wrong during the collection process. The courier may need assistance or the collection may need to be rescheduled.

Collected

The parcel has been successfully collected by the courier.

In transit

In transit

The shipment is on its way to the delivery destination or the next courier hub.

Delivery statuses

Out for delivery

The parcel is with the driver and is out for delivery.

Delivery failed attempt

The courier attempted to deliver the parcel but was unable to complete the delivery and will re-attempt.

Delivery exception

There is an issue affecting the delivery. This could include delays, incorrect address details or another problem that may require assistance before delivery can be completed.

Delivered

The parcel has been successfully delivered to the recipient.

Pickup and completion statuses

Ready for pickup

The parcel is waiting at a pickup point and is ready for the recipient to collect.

Finalised

The shipment has been manually marked as completed and was not updated through the system by the courier.

Return statuses

Collected and returned to hub

The parcel was collected but has returned to the courier's hub and is being prepared to return to the sender.

Returned to sender

The parcel is being returned to the sender, usually following multiple failed delivery attempts or a specific return request.

Cancellation statuses

Cancelled

The shipment was cancelled before it was collected or processed.

Cancelled by courier

The courier cancelled the shipment. This could be due to service limitations or operational issues.

Smart shipping tip

Keep an eye on your shipment statuses. It is one of the easiest ways to spot delays or exceptions early and stay ahead of any issues in the delivery journey.