Billing

Learn how your shipping limit works, when payment is required and how to request a higher account limit.

What is an account limit?

Paid Bob Go plans are allocated an account limit. This allows you to continue shipping until the available limit has been reached.

Your account limit may be increased over time based on your payment history and is subject to approval.

What happens when I reach 80% of my limit?

Once you reach 80% of your shipping limit, the payment process depends on the payment method linked to your account.

• Debit order, PayFast or instant EFT: The system will require you to make a manual payment.
• Recurring card payment: Your account will be billed automatically.

Trial and Pay as you go plans

Trial and Pay as you go plans do not have an account limit by default. These accounts need to be topped up before shipping.

If you require an account limit on one of these plans, contact Bob Go Support. Requests are subject to approval.

How does the monthly billing cycle work?

On the first of every month, you will be invoiced for:

• The previous month’s subscription fee
• Shipping charges incurred during the previous billing period

Your upcoming monthly subscription fee will also be added as a billing transaction on the first of the month, but it will only be invoiced at the end of that invoice cycle.

Good to know: A subscription fee appearing as a billing transaction does not necessarily mean it has already been invoiced. The upcoming subscription fee is invoiced at the end of the applicable invoice cycle.

How to request a higher account limit

Your account limit can be increased on request.

Email support@bobgo.co.za and include:

1. Your current account or shipping limit
2. The new limit you require
3. Your Bob Go account code or account name

Allow time for approval

Our Accounts team will follow the required approval process and confirm whether the requested increase has been approved. Please allow at least 24 hours for the request to be facilitated.