All paid plans are allowed an account limit, which means that you are able to ship until the account limit has been reached. This can be increased based on your payment history. The system will require you to make a manual payment (if a debit order, PayFast, or instant EFT payment method is used) or bill you automatically (when a recurring card payment method is used) as soon as you reach 80% of your shipping limit.
It is important to note that Trial and Pay as you go plans do not have account limits and will need to top up their accounts in order to ship. Should you require an account limit on these plans, please contact our support team. These requests are subject to approval.
Please note that you will be invoiced for the previous month’s subscription fee, plus all shipping charges incurred on the first of every month. It is important to note that your upcoming monthly subscription fee will be added as a billing transaction on the first of the month and will only be invoiced at the end of your invoice cycle.
How to increase your account limit:
Your account limit can be increased on request. In order to do so, please email support@bobgo.co.za and state your current shipping limit, the shipping limit required, as well as your account code or name on Bob Go. Our accounts department will then follow the required procedure and confirm if the increased limit has been approved. Please allow for at least 24 hours to facilitate this approval
If you want to cancel your account, navigate to accounts and manage subscription. Click the button below the pricing plans and complete the required steps to cancel your subscription. To change your plan, navigate to accounts and manage subscription. ...
Pro-rata subscription fee: At the end of your fourteen-day free trial, you need to choose from one of four plans – Pay as you go, Starter, Advanced or Premium. Once you have picked a plan, an invoice will be generated for immediate payment to ...
How to top up your account: Click on “Top up account” in your left navigation pane and select your preferred topup amount. Choose your preferred payment method or click directly on “Make payment” if you’re using your saved payment method. Follow the ...
Statements and tax invoices have been introduced into the billing system for ease of use. The billing section allows users to switch between billing transactions, invoices and credit notes and search for the required information using search fields ...
During your trial period, you will not be liable to pay the Bob Go subscription fee – this is only required after the trial period when the system prompts you to select a plan. Once you have picked a plan, an invoice will be generated for immediate ...