Billing
How do I update my Bob Go profile details?
Keeping your user profile details and account settings up to date on Bob Go ensures smooth deliveries, accurate billing, and effective communication. What user profile details can I update? You can update the following information on your Bob Go ...
How do I cancel/delete my Bob Go account?
At Bob Go, you may choose to cancel your account at any time. If you would also like your personal information to be removed, this requires an additional step after cancellation. To cancel your Bob Go account: Log in to your Bob Go account Navigate ...
How to make payment
How to top up your account: Click on “Top up account” in your left navigation pane and select your preferred topup amount. Choose your preferred payment method or click directly on “Make payment” if you’re using your saved payment method. Follow the ...
Invoices and statements
Statements and tax invoices have been introduced into the billing system for ease of use. The billing section allows users to switch between billing transactions, invoices and credit notes and search for the required information using search fields ...
What is an account limit?
All paid plans are allowed an account limit, which means that you are able to ship until the account limit has been reached. This can be increased based on your payment history. The system will require you to make a manual payment (if a debit order, ...
How billing works on the 14-day free trial
During your trial period, you will not be liable to pay the Bob Go subscription fee – this is only required after the trial period when the system prompts you to select a plan. Once you have picked a plan, an invoice will be generated for immediate ...
How will I be billed?
Pro-rata subscription fee: At the end of your fourteen-day free trial, you need to choose from one of four plans – Pay as you go, Starter, Advanced or Premium. Once you have picked a plan, an invoice will be generated for immediate payment to ...
Payment methods on Bob Go
Accepted payment methods: Bob Pay credit card: Credit card or debit card (Visa or Mastercard). African Bank and American Express is currently not supported. Please note: Only Bob Pay credit card can be used to set a recurring payment method ...