Getting Started
Rate cards on account
No need to wait, your rate card is available right now in Bob Go. Simply navigate to Account in the left menu and select Courier rate card. From there, you can view your rates or download the card for easy reference. All prices are inclusive of VAT. ...
What plan should I pick?
Are you a... Nifty newcomer? Testing playground Full feature access Suggested plan: Trial Small startup? Ad-hoc shipping Single sales channel Suggested plan: Pay as you go Budding business Tailored branding System automation Suggested plan: Starter ...
Account setup
Hello and Welcome to Bob Go! Let’s set up for success! We’ll guide you through the setup process to make sure you get the most out of your account. Step 1: Add a default collection address In the left navigation panel, click Address book to open it. ...
How to use your address book
Streamline your shipping with the Address book Use the Address book to efficiently store and manage your collection addresses and customers' delivery addresses. This provides you with better control over collection points, speeds up order ...
Order courier stationery
To order stationery from the couriers, log in to your Bob Go account, go to the Resource hub in the top right question mark icon, and select Order courier stationery. Complete the form to place your order.
Tracking notifications
Tracking notifications refer to updates and details about the status and progress of customers’ shipments and typically include the tracking number, order information, and courier details. Tracking notifications are crucial for customers as it allows ...
Users and user roles
How do user roles work on Bob Go? Bob Go lets you control team member access by assigning specific user roles. This ensures each person has only the permissions needed for their tasks, improving security, efficiency, and organisation. Available roles ...