Getting started
Getting started with Bob Go: set up your account in 5 steps
Getting started Getting started with Bob Go: set up your account in 5 steps Welcome to Bob Go! Complete these five steps to get your account ready for your first shipment. Before creating your first shipment, we recommend setting up your collection ...
How to use the Address book
Address management How to use the Address book Store and manage your collection addresses, customer delivery addresses and store locations from one place in Bob Go. The Address book helps you manage frequently used addresses, speed up shipment ...
How to set up and customise tracking notifications
Tracking notifications How to set up and customise tracking notifications Keep your customers informed throughout the delivery journey by customising the tracking notifications sent from your Bob Go account. What are tracking notifications? Tracking ...
How to order courier stationery
Courier stationery How to order courier stationery You can order stationery directly from selected couriers through your Bob Go account. How to place a stationery order Log in to your Bob Go account. Click the question mark icon in the top right ...
How do user roles work in Bob Go?
Account management How do user roles work in Bob Go? Bob Go user roles let you control what each team member can access and manage on your account. Assigning the correct role helps ensure that users only have access to the tools and information they ...
How to access your courier rate card
Rates & billing How to access your courier rate card Your courier rate card allows you to view the rates available on your Bob Go account and download them for easy reference. Where to find your rate card Log in to your Bob Go account. Select Account ...