Getting Started
Rate cards on account
Why wait for us to send your rate card when you can download it directly from Bob Go? To download the rate card specific to your account, navigate to account in the left navigation pane and select rate card from the menu. View your rate card here, or ...
What plan should I pick?
Are you a... Nifty newcomer? Testing playground Full feature access Suggested plan: Trial Small startup? Ad-hoc shipping Single sales channel Suggested plan: Pay as you go Budding business Tailored branding System automation Suggested plan: Starter ...
Account setup
Hello and Welcome to Bob Go! Let’s set up for success! We’ll guide you through the setup process to make sure you get the most out of your account. Step 1: Add a default collection address To create an address, navigate to address book in the left ...
How to use your address book
Use your address book to keep track of your customer’s contact details and better control your collection addresses, allowing you to fulfill your shipments quicker and manage your customers better. When creating shipments or orders, you can also add ...
Order courier stationery
To order stationery from the couriers, log in to your Bob Go account, go to the Resource hub in the left navigation menu, and select Order courier stationery. Complete the form to place your order.
Tracking notifications
Tracking notifications refers to updates and details about the status and progress of customer’s shipments and typically includes the tracking number, order information, and courier details. Tracking notifications are crucial for customers as it ...
Users and user roles
Control each team member’s access on Bob Go by assigning specific user roles, ensuring they have the appropriate permissions for their tasks to enhance security and efficiency. Account SuperUser The SuperUser is the account creator or a user with ...