Getting Started
Rate cards on account
How to access your Rate card Where to find it: Go to Account in the left-hand menu and select Courier rate card in the Sub-menu. Viewing options: View your rates directly on-screen or download the card for quick reference. Pricing: All listed rates ...
What plan should I pick?
Are you a... Nifty newcomer? Testing playground Full feature access Suggested plan: Trial Small startup? Ad-hoc shipping Single sales channel Suggested plan: Pay as you go Budding business Tailored branding System automation Suggested plan: Starter ...
Account setup
Hello and Welcome to Bob Go! Let’s set up for success! We’ll guide you through the setup process to make sure you get the most out of your account. Step 1: Add a default collection address In the left navigation panel, click Address book to open it. ...
How to use your address book
Streamline your shipping with the Address book Use the Address book to efficiently store and manage your collection addresses and customers' delivery addresses. This provides you with better control over collection points, speeds up order ...
How to order courier stationery
To order stationery directly from couriers, follow these steps: Log in to your Bob Go account. Click the question mark icon in the top-right corner to open the Resource hub. Select Order courier stationery. Choose your delivery address from your ...
Tracking notifications
Tracking notifications refer to updates and details about the status and progress of customers’ shipments and typically include the tracking number, order information, and courier details. Tracking notifications are crucial for customers as it allows ...
Users and user roles
How do user roles work on Bob Go? Bob Go lets you control team member access by assigning specific user roles. This ensures each person has only the permissions needed for their tasks, improving security, efficiency, and organisation. Available roles ...