Shipping in Action
Understanding shipment statuses
Knowing where your parcel is in the delivery journey helps you and your customers stay informed. Below is a breakdown of each shipment status you might encounter on the Bob Go platform, with a quick explanation of what it means: Pending collection ...
Shipment health
Check the health of your shipments by using the shipment health status, shown on shipment listings and the shipment details pages. Shipment health indicates whether a shipment is collected and/or delivered within the specified service level agreement ...
Service level codes and times
Courier door-to-door THE COURIER GUY Please note that all truck collections must be booked the day before collection by sending an email to bobgo@thecourierguy.co.za. Please CC support@bobgo.co.za. The Courier Guy does not offer same-day services if ...
Paperless returns
Please note that this process should be the exception and not the norm. Paperless returns can only be done when booking with The Courier Guy. If your customer is unable to print the Bob Go waybill, then the sender should write the Bob Go waybill ...
Rebooking a shipment
Please note that this is a WumDrop-specific feature. A failed WumDrop shipment will be marked by a yellow banner and can be rebooked on the shipment itself. Navigate to the settings cog on the failed shipment and select “Re-attempt collection” or ...
Creating a shipment
How to create a shipment without an order in Bob Go. 1. Navigate to Shipments on the left navigation panel, then click the green Create shipment button from your Shipments tab to open the modal. 2. Enter your parcel details: Package type: Choose from ...
How to cancel a shipment
To cancel a shipment, navigate to shipments in the left navigation panel and open the shipment that you would like to cancel. Click on the Settings icon in the top right corner of the modal and select “Cancel shipping label”. This will cancel the ...
Processing a return
How to create a return on Bob Go. The order must be fulfilled before a return can be processed in Bob Go. Navigate to Orders in the left navigation menu and locate the specific fulfilled order. Click on the order number to open it, then select Create ...
How to opt for insurance
It is important to remember that your parcel isn’t automatically insured. During order fulfilment, you will need to specify if you would like to take out insurance on your parcel and what amount you would like to insure the parcel for. If you have ...
How to geocode and verify an address
A tag has been added to all addresses on Bob Go to show whether or not an address has been geocoded, and thus, verified. Although an order with an unverified address can still be fulfilled, we suggest editing and geocoding the address to reduce the ...
Using Bob Go to deliver to Takealot
As more and more of our merchants become Takealot sellers, we want to ensure that the correct processes are followed when using Bob Go to deliver to the Takealot warehouse. Only The Courier Guy, SkyNet, Ram and Internet Express can be used for ...