Shipping in action
Understanding shipment health status
Shipping in action Understanding shipment health status Use shipment health status to quickly identify shipments that may be at risk of missing their expected collection or delivery timeframe. What is shipment health status? Shipment health status ...
Courier service levels, collection cut-offs and delivery timelines
Shipping in action Courier service levels, collection cut-offs and delivery timelines A quick reference guide to Bob Go courier services, collection cut-offs, delivery timelines and important service requirements. Important daily notes The Courier ...
Understanding address geocoding in Bob Go
Shipping in action Understanding address geocoding in Bob Go Learn what address geocoding means, how to check whether an address is verified, and what to do when an address is unverified. What is address geocoding? Address geocoding converts a ...
How to add insurance to a shipment
Shipping in action How to add insurance to a shipment Understand the courier's automatic liability cover and how to add a declared value when you need additional cover for a shipment. Is my parcel automatically covered? Each courier available through ...
What to do if your customer cannot print a return waybill
Shipping in action What to do if your customer cannot print a return waybill Understand what to do when a customer is unable to print the Bob Go waybill for a return collection. Printing the waybill remains the standard process Where possible, the ...
How to create a return shipment in Bob Go
Shipping in action How to create a return shipment in Bob Go Create a return shipment from a fulfilled order and arrange collection of the parcel from your customer. Before you create a return The original order must be fulfilled before a return can ...
How to duplicate and rebook a shipment
Shipping in action How to duplicate and rebook a shipment Rebook a shipment by duplicating the existing shipment details and creating a new booking. If you need to create a new shipment using the same information as an existing one, you can duplicate ...
How to cancel a shipment
Shipping in action How to cancel a shipment Cancel a shipment directly from the Shipments section in Bob Go. How to cancel the shipment Go to Shipments in the left navigation menu. Open the shipment you would like to cancel. Click the Settings icon ...
How to create a shipment without an order
Shipping in action How to create a shipment without an order Create and book a shipment directly from the Shipments section without first creating an order. This option is useful when you need to send a parcel directly and do not need an order record ...
How to ship Takealot orders with Bob Go
Shipping in action How to ship Takealot orders with Bob Go Follow the correct booking, documentation and courier process when sending stock to a Takealot warehouse through Bob Go. Takealot deliveries follow a specific process and should not be ...
Understanding shipment statuses
Shipping in action Understanding shipment statuses Knowing where your parcel is in the delivery journey helps you and your customers stay informed. Below is a breakdown of the shipment statuses you may see on Bob Go, along with a quick explanation of ...