Shipping in Action
Shipment health
Check the health of your shipments by using the shipment health status, shown on shipment listings and the shipment details pages. Shipment health indicates whether a shipment is collected and/or delivered within the specified service level agreement ...
Service level codes and times
The delivery timeframe does not include the collection day. While collection times may occasionally be missed due to operational reasons, our courier’s service level commitments are based on the delivery timeframe. Courier door-to-door THE COURIER ...
Paperless returns
Please note that this process should be the exception and not the norm. Paperless returns can only be done when booking with The Courier Guy. If your customer is unable to print the Bob Go waybill, then the sender should write the Bob Go waybill ...
Rebooking a shipment
Please note that this is a WumDrop-specific feature. A failed WumDrop shipment will be marked by a yellow banner and can be rebooked on the shipment itself. Navigate to the settings cog on the failed shipment and select “Re-attempt collection” or ...
Creating a shipment
Bob Go allows you to create a shipment without an order. This means that you can still fulfill your orders as usual, but you can also ship a parcel from point A to point B without an order. This video tutorial shows you, step by step, how to create a ...
How to cancel a shipment
To cancel a shipment, navigate to shipments in the left navigation panel and open the shipment that you would like to cancel. Click on the Settings icon in the top right corner of the modal and select “Cancel shipping label”. This will cancel the ...
Processing a return
To create a return on Bob Go, navigate to orders and find the order you would like to generate a return for. Open the order by clicking on the order number and click on “Create Return”. You will need to accept a confirmation of the return in order to ...
How to opt for insurance
It is important to remember that your parcel isn’t automatically insured. During order fulfilment, you will need to specify if you would like to take out insurance on your parcel and what amount you would like to insure the parcel for. If you have ...
How to geocode and verify an address
A tag has been added to all addresses on Bob Go to show whether or not an address has been geocoded, and thus, verified. Although an order with an unverified address can still be fulfilled, we suggest editing and geocoding the address to reduce the ...